Series II -- Effective Communication Skills for a Medical Practice

PMSCO Healthcare Consulting is pleased to offer yet another set of educational sessions specifically designed for medical practices. While the sessions in our first series assisted in dealing with a dissatisfied patient or an argumentative co-worker (see bottom of page for descriptions), these programs focus on improving the practice team.

The Elements of a Winning Team - In today's environment, successful medical practices, must create and maintain a winning team.  This program examines the elements needed for a group of people to work together and function as a team. Information on how individuals, working together as a team, can achieve peak proficiency in the work place will be discussed and demonstrated through various activities. Attendees will be provided with a better understanding of themselves, their co-workers and how successful organizations consistently use specific procedures to become winners.

Harassment in the Workplace - All forms of harassment are unacceptable in the workplace. During the course of this session, harassment is defined, types of harassment are identified and the dangers of harassment to the productivity of the company are examined in detail. Do you have harassment policies and strategies in place?  If not, this program will provide the information needed to maintain a working environment that promotes respect and understanding.

Conflict Management - Conflict is a daily occurrence and dealing with conflict can be stressful and time consuming.  During this seminar, controversy will be examined to determine the dominant causes of conflict. Skills are taught to show the participants how to identify the causes of a conflict and turn them into creative, productive ideas. Conflict and its relationship to stress and productivity will also be emphasized throughout the program. Controversy can be very unproductive for an organization...especially if that controversy is not properly managed.

Please call 1-888-294-4336, send an email to experts@consultPMSCO.com, or complete the attached form and fax to (717) 561-9339 for more information.

Series I Education Sessions

Dealing with the Difficult Patient - Successful medical practices recognize the importance of patient relations and service. This course is designed to assist patient contact professionals to handle inquiries, objections, and complaints cheerfully and skillfully. The workshop teaches advanced verbal skills, elements of non-verbal communications, and recovery strategies.

Front Desk Etiquette - The contents of this offering include development of a friendly and effective telephone style, telephone etiquette and business standards, and preferred methods of handling certain kinds of calls and situations. Attendees will learn skills to enhance interpersonal communication and the ability to respond to patient requests.

Problem Solving and Decision Making in a Medical Practice - This program focuses on the leadership responsibilities of the supervisor as it relates to the organization, the department, and the members of his/her team. Supervisors play a unique role as they "wear many hats" in the practice and must be able to effectively communicate with both clinical and administrative co-workers.

Please call 1-888-294-4336, send an email to experts@consultPMSCO.com, or complete the attached form and fax to (717) 561-9339 for more information.

Series I and Series II Practice Education Programs